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The problems you are having are normal for a beginner.
There are few reminders what you need to do. First of all, make sure that your pendulum is cleansed, especially if others have used or handled it. Read my dowsing for beginners page at www.beyond-hearing-voices.com/dowsing-for-beginners.html to find out how to cleanse it.
Then I suggest that you carry this pendulum on your person for a few days.
Before you start asking questions, you need to clear your mind as if in preparation for meditation.
It is important that you do not think about anything while you are asking questions. Your intention must be clear. Just focus on the question you are asking. Do not think about a response that you would like to have.
If the response is mixed, perhaps your question is not clear. Your questions must be simple with only a 'yes' or 'no' response. If your pendulum is undecided, perhaps you are not ready for the response or you are not supposed to have the answer at the time.
And most important of all, practice daily with your pendulum, just as you would practice learning an instrument. It takes time so do not give up!